vvji Privacy Policy

1. Introduction

vvji ("vvji," "we," "us," or "our") operates the online gaming platform accessible at https://vvji.one ("the Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who interact with the Platform. This Privacy Policy ("Policy") describes what personal data we collect, why we collect it, how we use and protect it, with whom we may share it, and what rights you have over your data.

This Policy applies to all personal data collected through: account registration; use of Platform features including games, cashier, and live chat; KYC verification procedures; communications with vvji support; and any other interaction with vvji services. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

By creating a vvji account or continuing to use the Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy.

2. Data Controller

vvji is the data controller for all personal data collected through the Platform. As data controller, vvji determines the purposes and means of processing your personal data. vvji operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as issued by the National Privacy Commission of the Philippines.

For all data privacy-related inquiries, requests, or complaints, please contact our Data Protection Officer via the live chat on the Platform or by email at [email protected] with the subject line "Data Privacy Request."

3. Data We Collect

3.1 Data You Provide Directly

When you register a vvji account or interact with the Platform, you may provide us with:

• Identity data: Full legal name, date of birth, nationality, and government-issued ID details (PhilSys number, passport, driver's license, SSS/GSIS ID, or PRC ID) submitted during KYC verification;
• Contact data: Philippine mobile number, email address;
• Account credentials: Username and encrypted password;
• Financial data: GCash account number, Maya account details, bank account information, and transaction records associated with deposits and withdrawals;
• Communications data: Records of interactions with vvji support via live chat or email.

3.2 Data Collected Automatically

When you access and use the Platform, vvji automatically collects certain technical and usage data, including:

• IP address and approximate geolocation (used for compliance and fraud prevention);
• Device type, operating system, browser type and version;
• Session timestamps, pages visited, and features accessed within the Platform;
• Game activity logs including bets placed, game outcomes, and session duration;
• Cookies and similar tracking technologies (see Section 7).

3.3 Data from Third Parties

Where permitted by law, vvji may receive limited personal data from third-party identity verification services, payment processors (including GCash and Maya), and PAGCOR-mandated regulatory databases, solely for the purposes of identity verification, fraud prevention, and compliance with anti-money laundering obligations.

4. How We Use Your Data

vvji uses personal data for the following purposes:

• Account management: Creating, maintaining, and securing your vvji account;
• KYC & compliance: Verifying your identity and age (21+) as required by PAGCOR and Philippine law;
• Payment processing: Processing deposits and withdrawals through GCash, Maya, and other Philippine payment channels;
• Fraud and security: Detecting, preventing, and investigating fraud, money laundering, unauthorized account access, and other prohibited activities;
• Service delivery: Providing access to games, bonuses, and all Platform features;
• Customer support: Responding to your queries, complaints, and technical issues;
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate;
• Legal obligations: Complying with applicable Philippine law, PAGCOR directives, court orders, and regulatory requirements;
• Communications: Sending account-related notifications, security alerts, and — with your consent — promotional communications about vvji offers.

vvji does not use your personal data for automated decision-making that produces legal effects without human review, except where required to do so by PAGCOR regulations or applicable law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, vvji processes your personal data on the following lawful bases:

• Contractual necessity: Processing necessary to perform the vvji Terms & Conditions agreement with you, including account management and payment processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legal requirements;
• Legitimate interests: Processing for fraud prevention, Platform security, and service improvement, where those interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and certain non-essential cookies, where you have given explicit, informed consent that can be withdrawn at any time.

6. Data Sharing & Disclosure

vvji does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, Maya (PayMaya), BPI, BDO, UnionBank, Metrobank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 processors require transaction data to process deposits and withdrawals;
• KYC & identity verification providers: Third-party services used to verify government-issued IDs and confirm age (21+) as required by PAGCOR;
• Game content providers: Licensed third-party game studios may receive anonymized session data necessary to deliver their games on the Platform;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where disclosure is required by law or court order;
• Service providers: IT infrastructure, cloud hosting, cybersecurity, and customer support platform providers operating under data processing agreements that bind them to confidentiality and security obligations consistent with this Policy.

7. Cookies & Tracking Technologies

vvji uses cookies and similar technologies to operate and improve the Platform. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function — including session management, login state maintenance, and security features. These cannot be disabled without impairing Platform functionality;
• Performance & analytics cookies: Collect anonymized data about how players use the Platform to help vvji identify performance issues and improve user experience;
• Functional cookies: Remember your preferences (e.g., language, last game played) to personalize your experience;
• Marketing cookies: Used only with your consent to measure the effectiveness of promotions. You may withdraw consent at any time through your account preferences.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. vvji does not use tracking technologies for cross-site behavioral advertising.

8. Data Retention

vvji retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. Specific retention periods include:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and the Anti-Money Laundering Act;
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Game logs and betting history: Retained for five (5) years for regulatory compliance purposes;
• Support communications: Retained for two (2) years from the date of the interaction;
• Marketing consent records: Retained until withdrawal of consent, then for a further period of one (1) year to demonstrate compliance.

Following the applicable retention period, data is securely deleted or anonymized in a manner that prevents re-identification.

9. Data Security

vvji implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and vvji servers;
• Encryption of sensitive stored data including passwords (hashed using bcrypt or equivalent) and payment credentials;
• Multi-factor authentication (MFA) options for vvji accounts;
• Regular independent security audits and penetration testing of Platform infrastructure;
• Access controls ensuring that vvji staff can access personal data only on a need-to-know basis;
• Incident response procedures for detecting, containing, and notifying authorities and affected users in the event of a data breach, in accordance with NPC notification requirements.

While vvji takes all reasonable precautions, no system is completely secure. You play an important role in protecting your account by maintaining a strong, unique password and enabling two-factor authentication on your vvji account.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by vvji:

• Right to be informed: The right to know how your personal data is being collected, processed, and used — which is what this Policy provides;
• Right of access: The right to request a copy of the personal data vvji holds about you;
• Right to rectification: The right to correct inaccurate or incomplete personal data in your vvji account;
• Right to erasure: The right to request deletion of your personal data, subject to vvji's legal obligations to retain certain data under PAGCOR and AML regulations;
• Right to object: The right to object to certain types of data processing, including direct marketing;
• Right to data portability: The right to receive your data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe vvji has violated your data rights.

To exercise any of the above rights, contact vvji's Data Protection Officer via live chat or email at [email protected]. We will respond to all legitimate requests within thirty (30) days in accordance with NPC requirements.

11. Children's Privacy

The vvji Platform is strictly restricted to individuals aged twenty-one (21) years and older. vvji does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete such data and permanently close the associated account. If you believe a minor has registered on vvji, please contact our support team immediately.

12. Third-Party Links

The Platform may contain references to third-party services, including payment providers. vvji does not control the privacy practices of these third parties and is not responsible for the content of their privacy policies. We encourage you to review the privacy policy of any third-party service you interact with, including GCash, Maya, BPI, and BDO, before providing them with your personal data. Links to external sites are not present on the vvji Platform content pages — any interaction with payment providers occurs through their secure, independent interfaces.

13. Changes to This Privacy Policy

vvji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform operations. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically.

14. Contact & Complaints

For questions, concerns, or requests regarding this Privacy Policy or vvji's data practices, please contact our Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 via the Platform

If you are not satisfied with vvji's response to a data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on filing a complaint is available on the NPC's official government website.

vvji operates under PAGCOR oversight. All data processing complies with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.