vvji Frequently Asked Questions

To register at vvji, click the Register button on the homepage, fill in your mobile number, email address, and chosen password, then verify your mobile via OTP. The whole process takes under two minutes. You must be at least 21 years old to open a vvji account, in line with PAGCOR regulations. Keep your details accurate — they'll be matched against your ID during KYC verification.

vvji requires one valid Philippine government-issued photo ID — PhilSys (National ID), passport, driver's license, SSS/GSIS ID, or PRC ID. You'll also need a selfie holding the ID. For GCash or Maya withdrawals, vvji may ask you to confirm the e-wallet is registered in the same name as your account. KYC is required before your first withdrawal; it usually takes less than 24 hours to approve.

No — each player is allowed exactly one vvji account. Opening duplicate accounts ("multi-accounting") is a direct violation of the vvji Terms & Conditions and may result in all accounts being permanently closed and funds forfeited. If you've lost access to your account, contact vvji's 24/7 live chat instead of creating a new one — they can help you recover your existing account securely.

On the vvji Login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) to verify your identity, after which you can set a new password. If you no longer have access to the registered mobile or email, contact vvji customer support via live chat with your account details and a copy of your government ID for manual verification.

You can request account closure through vvji's 24/7 live chat or by emailing [email protected]. Before closure, any pending withdrawals will be processed and returned to your GCash or bank account. If you're closing your account due to gambling concerns, vvji strongly recommends using the Self-Exclusion tool in Account Settings first — it's immediate and cannot be reversed, offering stronger protection than a standard closure request.

The minimum deposit at vvji is ₱100 for GCash, Maya, and most Philippine bank transfers (BPI, BDO, UnionBank, Metrobank). For 7-Eleven Cliqq cash deposits, the minimum may vary based on the outlet's processing. Crypto deposits via USDT TRC20 have a minimum equivalent set in the cashier. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional AML verification.

GCash withdrawals from vvji are typically processed within 5 to 30 minutes during normal operating hours. This makes GCash the fastest withdrawal option for Filipino players — faster than bank transfers, which can take 1–3 business days. Delays can occur if your withdrawal triggers a compliance review, if your KYC is still pending, or if there are active wagering requirements on your balance. Always ensure your GCash is registered under your real name.

vvji does not charge fees on deposits or withdrawals. Any deduction you see is applied by your payment provider — for example, GCash may charge a small cash-out fee on their end, and banks may apply interbank transfer fees. vvji itself passes the full requested withdrawal amount to your chosen method. Always check your payment provider's fee schedule if you notice a difference between the amount requested and the amount received.

Yes — vvji accepts deposits via BDO, BPI, UnionBank, and Metrobank through online banking or over-the-counter transfers. After initiating the transfer, you'll need to submit your deposit slip or reference number through the vvji cashier so the finance team can manually confirm and credit your account. Bank transfer deposits typically reflect within 1–3 hours during business days. For faster crediting, GCash or Maya deposits are recommended.

Most vvji withdrawals are processed quickly, but delays can occur for a few reasons: your KYC documents haven't been verified yet; your balance includes bonus funds with unmet wagering requirements; the withdrawal amount exceeds normal thresholds and requires manual review; or there's a public holiday or weekend affecting bank processing. If your GCash withdrawal hasn't arrived within 2 hours, contact vvji live chat with your transaction reference number for a status update.

Yes — vvji accepts USDT via the TRC20 network and Coins.ph. Crypto deposits are credited to your vvji wallet at the prevailing PHP equivalent rate at the time of confirmation. Withdrawals to USDT TRC20 are also available for players who prefer crypto cashouts. Note that crypto transactions are irreversible — always double-check the wallet address and network before sending. Minimum crypto deposit amounts are shown in the vvji cashier.

vvji offers thousands of slot titles from top-tier providers including JILI, PG Soft, Pragmatic Play, Habanero, and more. Filipino players particularly enjoy JILI slots like Fortune Gems, Super Ace, and Golden Empire due to their high RTPs, fast gameplay, and PHP-friendly minimum bets. You can browse all available slots in the Slot section of vvji — new games are added regularly so there's always something fresh to try.

Yes — all non-live games on vvji use independently certified Random Number Generator (RNG) technology, which ensures every spin, card draw, or dice roll is completely random and not influenced by previous results or player bet size. RNG systems used by vvji's game providers are regularly audited by accredited testing labs. Published RTP (Return to Player) percentages represent long-term statistical averages and are accessible within each game's info panel.

Absolutely — vvji is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through any modern mobile browser (Chrome, Safari) without needing a separate app download. Games from JILI, Pragmatic Play, and other providers are built with mobile-first design. You get the full desktop experience — including live casino, slots, bingo, and sports betting — right on your smartphone, whether you're in Manila, Cebu, or Davao.

Yes — vvji's live casino features real human dealers streamed in HD from professional studios. Games include Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and various game show formats. Results are determined in real time by physical cards, wheels, or dice — not RNG software. Filipino players can interact with dealers via chat. Minimum bets in live casino start from ₱10 on some tables, making it accessible for all bankroll sizes.

Yes — vvji's sportsbook covers a wide range of events including PBA Philippine Cup games, NBA, UFC, boxing, international football, and more. Filipino fans can bet on PBA match winners, totals, handicaps, and player props in Philippine Peso. Live in-play betting is available for selected matches. Sports betting markets are updated in real time, and winnings are credited to your vvji wallet instantly after the event concludes and results are confirmed.

vvji offers a welcome bonus to new players upon their first qualifying deposit. The exact bonus percentage, maximum bonus amount in PHP, and eligible games are detailed on the vvji Promotions page. As a general guide, welcome bonuses are subject to a wagering requirement (turnover) that must be completed before any bonus-derived winnings can be withdrawn. Always read the full terms of a bonus offer before claiming it to avoid surprises later.

A wagering requirement (also called a turnover or rollover) means you must wager the bonus amount a set number of times before you can withdraw winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets using that bonus before cashing out. On vvji, different games contribute different percentages toward clearing a bonus — slots typically contribute 100%, while live casino may contribute less. Check each bonus's terms for specifics.

Yes — vvji runs regular promotions that include free spins on featured JILI and PG Soft slots, cashback offers (typically a percentage returned on net losses over a defined period), and reload bonuses for existing players. Promotions are updated weekly and are displayed on the vvji Promotions page. Free spin winnings are usually subject to a wagering requirement before withdrawal. Subscribing to vvji's notification system ensures you never miss a limited-time offer.

No — bonus funds at vvji are not withdrawable until the associated wagering requirements are fully met within the bonus validity period. However, any real-money (non-bonus) funds in your account wallet that are not earmarked for wagering are generally withdrawable at any time, subject to standard KYC checks. If you prefer not to be subject to wagering requirements, you can decline a bonus before depositing — vvji will never force a bonus onto your account without your consent.

Yes — vvji has a tiered loyalty program that rewards consistent players with points for every real-money bet placed. As you accumulate points, you progress through VIP tiers that unlock benefits such as higher withdrawal limits, dedicated account managers, priority customer support, exclusive reload bonuses, and invitations to special events. VIP players in the Philippines also enjoy faster GCash and bank transfer processing times. Details on tier thresholds and rewards are available in your vvji account dashboard.

vvji operates under PAGCOR (Philippine Amusement and Gaming Corporation) oversight, which is the Philippine government body responsible for licensing and regulating online gaming operators in the country. Playing at a PAGCOR-regulated platform like vvji means your funds, personal data, and game fairness are governed by Philippine law. If you ever have a dispute that vvji's internal process can't resolve, PAGCOR provides a regulatory escalation path for Filipino players.

The minimum age to register and play at vvji is 21 years old — strictly enforced per PAGCOR regulations and Republic Act No. 9287. Age is verified during the KYC process. Any account confirmed to belong to a person under 21 will be permanently closed immediately, with funds handled per PAGCOR guidelines. vvji takes underage gambling very seriously — if you suspect a minor is using the platform, please report it to support right away.

You can self-exclude at any time by going to Account Settings > Responsible Gaming > Self-Exclusion on the vvji platform. Self-exclusion permanently closes your account — once activated, it cannot be reversed, by design. This gives you a firm, protected break from gambling. Eligible real-money funds are returned to you after the exclusion is processed. If you cannot log in, contact vvji's 24/7 live chat and ask to activate self-exclusion — the team will do it immediately, no questions asked.

Yes — vvji provides deposit limits (daily, weekly, or monthly caps on how much you can add to your wallet), loss limits (automatic play suspension once you reach a set loss threshold), and session time limits (auto-logout after a specified play duration). These tools are in Account Settings under Responsible Gaming. Reducing a limit takes effect immediately; increasing one requires a 72-hour cooling period to protect against impulse decisions. These tools are free and available to all vvji players. Visit Responsible Gaming for full details.

vvji uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and its servers. Sensitive data including passwords and payment credentials are encrypted at rest. vvji complies with Republic Act No. 10173 (Philippine Data Privacy Act) and will never sell your personal information to third parties. GCash, Maya, and bank details are processed through the payment providers' own secure systems — vvji does not store full payment credentials. Read the full Privacy Policy for details.

If you suspect unauthorized access to your vvji account, contact the 24/7 live chat support team immediately — or email [email protected] — and request an emergency account lock. Change your password from a secure device as soon as possible. vvji will investigate unauthorized transactions and, where possible, reverse or compensate fraudulent activity. Enable two-factor authentication (2FA) in your account settings as a preventive measure going forward. vvji support will never ask for your full password or OTP.